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Software use in Group H is very poor.
Software(ERP, CRM, SCM) use in Turkey and in Group H is poor but it is improving. Otherwise, there may be issues through digitalization processes.
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Enterprises Using ERP, CRM, SCM Systems
| Turkey | 2012 | 2013 | 2014 | 2015 | 2017 | 2019 |
|---|---|---|---|---|---|---|
| ERP | 17,79 | 18,70 | 14,32 | 20,15 | 13,87 | 20,51 |
| CRM | 9,23 | 8,75 | 7,47 | 9,18 | 18,78 | 18,51 |
| SCM | 17,52 | 9,03 | ||||
| Group H | 2012 | 2013 | 2014 | 2015 | 2017 | 2019 |
| ERP | 14,19 | 16,32 | 12,23 | 20,20 | 12,59 | 13,24 |
| CRM | 10,02 | 7,27 | 6,84 | 7,33 | 13,46 | 18,58 |
| SCM | 14,88 | 7,64 |
For other data that may be related to this statistic, you can refer to the page .” Website ownership in Group H”, “Internet Access in Group H,Computer use in Group H”,”Applications of Digital Transformation in the Logistics Industry”,” The Challenges about the Digitization of the Logistics Industry”,”Technological Innovations to Affect the Logistics Industry” and “Logistics and SCM in Turkey’s roadmap of digitalization.”
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Source:
- TURKSTAT, Research on use of Information Technologies in enterprises, 2012-2019, enterprises using ERP, CRM, SCM software by economic activities and size, 2012-2019
- ERP: Enterprise Resource Planning
- CRM: Customer Relationship Management
- SCM: Supply Chain Management
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